Our World-Class Claims Managment Process

Our claims management process provides our clients with a world-class system to ensure that they can monitor the progress of claims 24 hours a day. This is all achieved through our online system and our 1300 toll free number, allowing you to use the system in a friendly and secure environment.

We have invested heavily in our claims management system, ensuring it exceeds industry best standards. The system provides faster processing of claims and is capable of generating customised reports to suit our client’s needs.

The claims management system has been specifically designed in conjunction with our leading software provider which has over 20 years experience in claim management design and support.

Our system is a fully encrypted database for security purposes, which provides our clients with the knowledge that their data is secure. We operate numerous firewalls and the system requires both an individual log in name and password, which is changed every 3 months.

Benefit payments are normally paid on a fortnightly basis; however, payments can be made to suit the individual needs of our members.

Australian Income Protection also offers stand-alone claims management services.

Please view our Client Log In section.